Why the computer does not see the iphone 5. Why the computer does not see the iPhone. Reinstalling USB Drivers

In this article, we will figure out what to do when your computer / laptop does not see the iPhone when connected via USB or via WiFi. We will deal with Windows 10 and Mac OS operating systems.

This article is suitable for all iPhone Xs / Xr / X / 8/7/6/5 and Plus models on iOS 12. Older versions may have different or no menu items and hardware support indicated in the article.

The main reasons why the PC does not see the iPhone

The most common sources of the problem are:

Crashes and hardware damage in the gadget.
Software conflict on the computer.
Old OS (on iPhone or computer).
Installing outdated drivers or lack of them.
Failure of the connection socket on the iPhone and the USB port.
Mechanical damage to the USB cable.

Most of the above problems are much easier to fix than they seem. Let's take a look at how to get your iPhone working when connected to a computer.

Ask your question to a specialist

Don't know how to solve a problem in the operation of your gadget and need expert advice?

Reinstalling USB Drivers

One of the proven ways to solve this problem is to reinstall USB drivers for iPhone. It is necessary to remove them using the "Device Manager" and then reinstall them.

We follow the steps:

Often, if the iPhone is not visible on the computer, this method solves the problem.

Chipset Driver Update (USB)

All computers have a motherboard with chipsets. These chipsets are responsible for connecting various devices to the computer. For chipsets to function properly, they need drivers.

In some situations, drivers start to work unstable. Quite often this happens due to Windows system errors.

It also happens that the computer cannot detect not only the iPhone, but also any other flash drives, phones. In this situation, it is necessary to update the drivers for the chipset.

DevID.info

In the first option, go to the resource https://devid.info/ru and click on the green Download button to download the DevID agend utility. The program performs a quick installation and update of drivers.

During installation, you should uncheck the boxes so as not to install unnecessary adware.

After starting the utility, select "Start Search". The software will scan the hardware and then offer to update the old drivers.

If there is a fresh driver version for the chipset, it will be updated. If the problem is not resolved, then go to the next option.

Download and install the chipset

This method consists in downloading and installing the driver yourself. Depending on the motherboard, there may be an AMD or Intel chipset. Let's consider an example of installing Intel chipsets:

Intel driver autoselection

Here you can make Intel choose the necessary drivers for the system itself. For this, a special utility is used to scan the equipment and install the necessary programs.

Follow the link https://www.intel.ru/content/www/ru/ru/support/detect.html?iid\u003ddc_iduu, click "Download". After that, install this utility, perform a search. When the software finds suitable drivers, you will be prompted to install them.

Checking the USB cable

If the USB cable is bent or damaged in any way, that may be the problem. The information is simply not transmitted because the cable is damaged. The way out is to purchase a new 30-pin cable or Lightning connector, depending on the connector on the iPhone.

Click "Trust the computer"

When you connect your iPhone to a computer, a request appears on the screen, where the user needs to allow access to data and settings. Here you just need to click "Trust".

We connect to another USB connector

You can try replacing the USB connector. Especially when you plug the cable from the iPhone into the connectors that are in the system unit on the front panel.

Connect the cable to the connector on the back of the system unit. These connectors are soldered directly to the motherboard, so they work as efficiently as possible.

Reinstall iTunes

For full control of your Apple gadget, iTunes must be installed on a computer under Windows. If this software does not function well, then it should be reinstalled or updated.

ITunes official website: https://www.apple.com/en/itunes/download/. You can download the new version and then install it over the old one. The software will be updated.

Restarting Apple Mobile Device Service

It is necessary to disconnect the iPhone from the computer and close iTunes before performing this step. Apple services need to be restarted now, as they may be malfunctioning.

Instructions:

After updating iTunes and restarting Apple's service, the computer should see the iPhone. We open "Computer" and find a smartphone there. In the screenshot, the niche is at the very top.

We connect the iPhone to another computer

When you connect your gadget to another computer, you can immediately figure out what is the cause of the problem. If another PC sees the iPhone, then the problem may be your computer, which the smartphone cannot see.

If other laptops and computers can't see the iPhone, then the problem may be with the phone itself or the USB cable. For reliability, you need to connect the device to two different computers that have different OS.

The problem can occur due to crashes in iOS. By force restarting the iPhone, you can fix the crash:

Press the "Home" button or the lower volume key on the iPhone 6 and above.
We press the "Power" button.
These items should be pressed for about 10 seconds.

After restarting the gadget, you can try to connect it to your computer again.

Wi-Fi sync doesn't work

We check if the iPhone is connected via Wi-Fi

If the wireless data transfer option is not activated in the iTunes settings, then no synchronization will work with the computer.

We connect the gadget to the computer via USB.
Opening iTunes. If necessary, enter the Apple ID and password from the account.
Click on the icon of your device in the iTunes window, select "Browse" on the sidebar.
Check that in the right part of the window the section "Synchronize with this device via Wi-Fi" is marked with a checkbox. If there is no checkbox, then check it.
Click on the button "Finish" (or "Apply").
Disconnect the USB cable, then check that the iPhone and the computer are connected to the same Wi-Fi network.

If everything is configured correctly, after following the above instructions, you can start synchronization between gadgets using the "Synchronize" option in iTunes. If the data exchange has not started, then move on to other solutions.

Doesn't sync with Windows

An error may appear due to a problem in the service that is responsible for the functioning of iTunes. This service should be tried to be restarted.

We close Aytyuns, disconnect the gadget if it is connected via USB.
Now you need to press "Ctrl + Alt + Delete" to restart the "Task Manager".
Go to the "Services" section, in the displayed list we find the Apple Mobile Device Service section.
Click on the found item with the right mouse button, select "Restart".
Opening iTunes again, synchronizing the gadget.

Doesn't sync with Mac OS

The problem may be due to a bug in the process that keeps iTunes up and running. We restart it.

We open "System Monitor" along the path "Finder", then "Programs" and "Utilities".
In the "CPU" section we find a process called iTunes Helper or AppleMobileDeviceHelper.
Select the found element with the left mouse button, then click on the cross in the upper left corner of the window, select "Finish".
Launch iTunes, sync iPhone.

If all else fails

We reboot the router, reconnect the iPhone and the computer to the network.
We start wireless synchronization via iPhone. To do this, go to the "Settings" menu, select "General" and "Synchronization with iTunes via Wi-Fi". Then click on the displayed computer name.
We update iTunes and iOS to the latest versions.
We reboot the gadget and computer, then sync them again.
Turn off data transmission over the mobile network, leave only Wi-Fi on. We try to synchronize again.

4.5 (90%) 2 people

In this article we will figure out why the computer does not see the iPhone 4th, 5th model or any other. This phone is known to every person. Many people cannot afford it, but this does not change the great desire to buy a smartphone.

At the moment, the device from the American "apple" is widely known in the Russian Federation, and even though it is much more expensive than competitors' products, it is in great demand. Indeed, in our time, having an iPhone is prestigious and respectable. But, unfortunately, there are also problems with this device.

The main reasons why the computer does not see the iPhone

Many are faced with the fact that they connect a smartphone to a computer, but it does not react in any way. Before looking for reasons in a smartphone / computer / software, it is necessary to check the cable for cracks or cuts. This question is especially relevant for those who have animals at home. In the event that everything is fine, then you should try to insert the cable into another USB port. Sometimes it happens that the problem is specific to the hardware.

In addition, you should check the connector of the smartphone itself. If its contacts are oxidized, then you need to use an eraser, which can easily clean them.

Communicator problems

If after the examination it was found that everything is in order with the port, cable and connector, then, most likely, there is a breakdown in the smartphone itself. Most often, "apples" have problems with the lower train. Especially if the phone has already dropped at least once. When this situation is the cause, then the part should be replaced. For iPhone 5, it will cost 1 thousand rubles.

Some owners change the train on their own. If a person does not possess the necessary skills and knowledge, then he should abandon this undertaking. There is a huge chance that the owner, after such a procedure, simply will not put the smartphone back, and, most likely, several more parts will fail.

Ingress of moisture

An often reported problem occurs when moisture enters the device. It is not necessary to put the phone in water or swim with it. Problems can begin even if the device has been left in a damp and humid environment for a while.

If this is the problem, then you should immediately contact the service center. Some are able to independently disassemble the device and dry it. However, this requires special skills.

Possible solutions

If the problem is with the cable, then you just need to replace it with a proven one. You can buy one at any service store. But in the event that the problem lies in the internal structure, then you should contact a specialist. Of course, if you have impressive experience, you can replace the part yourself, but the manufacturer strongly discourages doing this.

Problems with the official app

Very often there is a problem in which 5 in official applications. This problem occurs most often with iTunes. First, you need to reinstall the software and make sure that the latest version of the utility is downloaded. If this method did not help, then you need to tinker with the settings of the operating system itself:

In the event that Windows XP is installed on the computer, it is necessary to close the problematic software and turn off the smartphone itself.
Next, go to the Start menu and enter the following command: services.msc.
In the menu that opens, you should find the item that is responsible for the operation of the Apple device.
In the properties window, you need to "stop" its work and immediately "start" again.
After the switching process is completed, you need to try to connect your phone.

In the event that the equipment is running Windows 7 / Vista, and the question of why the computer does not see the iPhone is quite relevant, then it recommends the following steps:

You need to go to the "Device Manager", find there the item responsible for the functionality of the "apple" and update its driver.
The latter should be looked for in the computer itself.
To do this, on the "C" drive, you should find the "Program files" folder, then - "General" and "Apple".
The Mobile Device Support will contain the Drivers directory. We are interested in the usbaapl.
It remains to wait only for its installation.
Next, you need to reconnect the device to the computer.

If the problem is with a device that works with Mac OS X:

Outcome

The article describes the most common causes of the problem, why the computer does not see the iPhone, as well as their solutions. Only with small steps can you easily fix all problems. In this case, you need to understand that if the proposed methods did not help, then you should contact the service center for a more thorough examination of your device.

It happens that when the iPhone 5 / 6s plus is connected via USB to a stationary computer, the PC does not see the apple device at all, the communication signal goes wrong, or nothing happens at all. Why do problems with iPhone sync happen, and who is to blame?

The reason for the desynchronization could be:

iPhone, in this case, the reason for not connecting is in the outdated version of iTunes, the connector slot is broken, it is clogged, or, which is extremely rare, in the hardware failure of the gadget.
On a computer, if the iPhone does not want to connect to a PC, then this version of the operating system is not suitable for these purposes, or the necessary drivers are missing, or the version of support for Apple devices is outdated. The reason for not connecting can be the enabled antiviruses and security control programs, existing viruses, or simply a failure in the system.
The connector between the PC and the iPhone, in which case the computer does not see the iPhone at all, or the connection is intermittent.

If the problem with the synchronization of the Apple device and the laptop / PC is not resolved by restarting both gadgets and reconnecting, then we try to identify the cause further.

iPhone 5 / 6s plus cannot connect to PC, what should I do to sync.

Trying different USB ports, perhaps the reason is just a broken USB slot.
Disable temporarily on the laptop / computer stationary antivirus and protection system.
Make sure that the reason for not connecting the iPhone to the PC is not in the connector cable. By the way, it is better to use exclusively the original lanyard from Apple, in Chinese counterparts, the transfer speed is slightly lower than that of the latest versions of apple connectors, this is another reason why the iPhone may not work correctly with a PC, and also will not have time to update iTunes through a computer.
It is worth updating iTunes to the latest version from Apple's official website.
If this helped, and the computer began to see the gadget or the iPhone at least recharges from the computer, then the screen of the iPhone 5 / 6s plus should display “Trust this computer?”, Choose to trust, after which synchronization should occur.
If the iPhone still cannot connect to the computer: the cable is original, charging is in progress, and the message about the trust request is successfully confirmed, then the problem is clearly in the PC: you will have to reinstall the PC Operating System.

Also, it is worth trying synchronization with other devices from friends or relatives, sometimes it is easier to go to a neighbor and drop photos / videos from the iPhone, download music and movies, than spend half a day looking for an answer to the question: why the iPhone does not connect to the laptop? And you can always go to our iFix SC, including with both gadgets, we will quickly solve the problem of not connecting the iPhone to the computer.

The iPhone won't connect to the computer. Reason - PC

Yes, in most cases it is the cause of the connection problems. In order to exclude them, we perform the following actions:

First of all, we restart both devices. So to speak, for prevention.
We try various USB ports and check, for example, with a USB flash drive, their performance. After all, one of them may burn out or simply not work.
We do not use adapters, splitters, extension cords and other devices for USB ports. We plug the cable directly into the system unit.
Updating iTunes. The ideal option would be to completely uninstall and then install the most recent version from the Apple website.
Disable third-party software (antiviruses, firewalls). Do not forget to enable them after checking!
The most radical step - reinstalling the operating system, will most likely help, but it will take time ...

Unable to connect iPhone to computer

If the iPhone cannot connect with another computer, then the matter is clearly in the device ... No matter how reliable and stable Apple products are, they can also become the reason for hitch in connection. Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still turn on, and not just synchronize. I got distracted by something :)

Returning to the topic, we try to follow these steps:

After connecting, unlock the phone, it is quite possible that you will see a pop-up window with the question: "Trust this computer?" Without an affirmative answer, no synchronization will take place, only charging.
Change cable. Even if there is no visible damage, the wire may be defective. Or it is quite possible that it is not original - but in this case, it is possible to make the device work with an "unsupported" accessory.
Reset content and device settings. If you decide to take such a desperate step, remember to back up your information (using iCloud or iTunes), otherwise you will lose all your data irrevocably.
A jailbreak, or rather the so-called tweaks installed with its help, can also contribute to synchronization problems.
Update software. It's always helpful!
Clean the connector on the phone (possibly oxidized or dirty). Important! Clean very carefully, ideally entrust it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you can aggravate the situation.
The last point we have is the saddest thing - the connector for charging and synchronization is broken or out of order. There is only one way - to the service center! If possible, please contact only the official workshops listed on the company's website.

The computer does not see the iPhone

By the way, there is another win-win option - contact Apple support. And torture them with the question: "Why doesn't my iPhone connect to the computer using usb?" To be honest, I haven't tried it - but I don't think I will hear anything new from them, and the conversation will take a lot of time.

Contact support

As you can see, in most cases, you can get by with "little blood" and troubleshoot at home. If, however, you have tried all the points given in the article, and the situation has not changed for the better - the iPhone still does not connect to the computer, then describe the situation in the comments - we will figure it out together!

The iPhone communicator is a legendary device and an object of desire for millions of people around the world. However, even with this phone there are difficulties. Let's try to figure it out, and what to do about it. The Apple phone is popular in our country as well. Despite the fact that this device is much more expensive than competitors, it is in incredible demand - it is prestigious and elegant.

Why the computer does not see the iPhone: reasons

So, you connect your iPhone to your computer, but the answer is silence. Primarily,

experts advise examining the cable for possible cuts or cracks. This is especially true for people who have pets. If this inspection does not produce any results, try plugging the cable into a different USB port - it might be the problem.

Take a look at the phone connector as well - chances are that the contacts have oxidized. To bring them to their normal state, it is enough to use the eraser by swiping it directly over the contacts.

If, nevertheless, the computer does not see the iphone because of the cable, and it needs to be replaced, we advise you to purchase an original part - even if it is made in China, it costs a little more than a copy, it will work much longer. Counterfeits tend to fail and break down quickly.

The computer does not see the iphone: the point is in the communicator

If you find out that neither the USB port nor the cable is to blame for the problem, most likely the problem has occurred in the phone itself. In practice, often

the lower cable becomes unusable. This part breaks, as a rule, when the smartphone is prone to falls. Probably, once the phone fell on the back of the case, and this affected the performance of the loop.

If, for example, the computer does not see the iphone 5 for the above reason, work on replacing the specified part will cost about 1,000 rubles, possibly more. In this case, the price does not significantly depend on the modification of the communicator. Note also that sometimes iPhone owners change the cable on their own.

However, without the necessary skill, it is highly discouraged to take such actions, since there is a high probability that you will not collect the smartphone back if you do not have professional knowledge in this area. Thus, along the way, something else can fail.

The destructive power of water

Very often, the problem occurs when moisture gets into the smartphone. You might argue, "The computer can't see the iPhone 3g, but I haven't bathed with it." This is optional. It is enough just to hold the communicator in a room with high humidity. This can cause serious problems, as moisture still gets into the interior of the phone.

If you recognize your case in these lines, you must turn off the device and

contact the service center specialists. But especially inventive users disassemble the communicator on their own, and then dry it. However, you can resort to such measures only if you are absolutely confident in your own abilities.

The current is to blame for everything

From time to time, the computer does not see the iPhone 4s (possibly another modification) due to problems in the power chip. Unfortunately, the part is expensive, and its replacement can cost about 3000 rubles, and sometimes even more.

In addition, one must not forget that the firmware can also show character. Crashes are especially common in the case of unofficial firmware. It is necessary to return the phone to its "clean", factory condition.

Possible solutions

When it comes to a USB cable when replacing it with a working and proven one, I am glad that you can buy such a useful thing in many electronic stores.

If the problem is internal and you have experience in iPhone repair, you can replace the broken part yourself. If you do not have the necessary knowledge, contact the professionals from the branded service centers.

ITunes App Not Noticing iPhone, or Software Issues

To get started, reinstall the iTunes app by downloading the latest version from the official website. If that doesn't help, let's move on to setting up the operating system.

If the "Windows XP" platform is deployed on the computer, you must do the following: close "iTunes" after disconnecting the device. Go to the "Start" menu, the "Run" item, and enter "services.msc" in the window that appears. A similar result can be achieved by going to the "Control Panel", section "Administration", item "Services".

the service will be restarted and iTunes will be fully prepared to work with the communicator.

If you have Windows 7 or Windows Vista installed on your computer, the plan of action is as follows: go to right-click on "Apple iPhone" and select the function "Update driver", which appears in the window that appears. Next, we search for the driver on the computer using the appropriate item.

After that, we are interested in choosing a driver from the list of already installed ones. We turn to "install from disk". In the dialog box that appears, click the "Browse" button. Go to the "C" drive, the "Program Files" folder, then "Common Files", then "Apple", the "Mobile Device Support" we need, and finally the "Drivers" directory. We launch the file "usbaapl".

Click "OK" in the disk installation window. Click "Next" and complete the driver installation. We open the program "iTunes" to check if the device is recognized correctly.

If the problem occurs in the "Mac OS X" environment, disconnect the communicator from the computer by closing it in "iTunes" beforehand. Open the file manager named "Finder" and move several items to the "Trash": the folder with the "iTunes" application, the shortcut of this program from a special launchpad, the files "AppleMobileDevice.kext" and "AppleMobileDeviceSupport.pkg".

We restart the computer, delete the contents of the "Trash", restart the computer again. Download the latest version of the iTunes app for the Mac platform. We connect the device and use iTunes. So we analyzed the main cases in which the computer does not see the iphone, as well as ways to solve this problem. Just a few simple steps can help you get rid of the problems that have arisen, but if this does not happen, you should take the device for deep testing to a service center as soon as possible.

Hello! But really - what to do? Run for a new phone? Hand over the phone for repair? Throw out the computer? The options are certainly interesting and almost certainly effective, but too expensive :) And you shouldn't get so excited, because the problem with connecting the iPhone to the computer can almost always be solved without resorting to drastic measures.

So what needs to be done? First you need to determine what the "snag" actually consists of. Which device is failing? It's easy to do - we take a gadget and go to a neighbor (friend, to work, to an electronics store, etc.). In short, our main task is to find another PC or laptop. Found it? Fine!

We try to synchronize with him, if everything works out here, then ...

The iPhone won't connect to the computer. Reason - PC

Yes, in most cases it is the cause of the connection problems. In order to exclude them, we perform the following actions:

First of all, we restart both devices. So to speak, for prevention.
We try various USB ports and check, for example, with a USB flash drive, their performance. After all, one of them may burn out or simply not work.
We do not use adapters, splitters, extension cords and other devices for USB ports. We plug the cable directly into the system unit.
... The ideal option would be, and the next most recent version from the Apple website.
Disable third-party software (antiviruses, firewalls). Do not forget to enable them after checking!
The most radical step - reinstalling the operating system, will most likely help, but it will take time ...

If the iPhone cannot connect to another computer, then the matter is clearly in the device ...

Why the computer can't see the iPhone. The reason is the phone

No matter how reliable and stable Apple products are, they can also be the cause of connection delays.

Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still, and not just synchronize. I got distracted by something :)

Returning to the topic, we try to follow these steps:

After connecting, unlock the phone, it is quite possible that you will see a pop-up window with the question: "Trust this computer?" Without an affirmative answer, no synchronization will take place, only charging.
Change cable. Even if there is no visible damage, the wire may be defective. Or it is quite possible that it is not original - but in this case, there is a possibility of a device with an "unsupported" accessory.
devices. If you decide on such a desperate step, remember to back up your information (using or), otherwise you will lose all your data irrevocably.
A jailbreak, or rather the so-called tweaks installed with its help, can also contribute to synchronization problems.
Update software. It's always helpful!
Clean the connector on the phone (possibly oxidized or dirty). Important! Clean very carefully, ideally entrust it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you can aggravate the situation.
The last point we have is the saddest thing - the connector for charging and synchronization is broken or out of order. There is only one way - to the service center! If possible, please contact only the official workshops listed on the company's website.

As you can see, in most cases, you can get by with "little blood" and troubleshoot at home.

The main thing is to be careful, consistent, take your time and check absolutely all possible causes that can lead to connection problems.

We tried everything, but the situation has not changed for the better - iPhone still does not connect to the computer? Be sure to write in the comments - let's try to figure it out and solve your problem all together!