What is the period of recalculation for water. Do they recalculate for water if you do not live in an apartment. Frequency of verification of water meters

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UK refuses to recalculate for water

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June 25, 2019, 11:31, question #2411717 Elena Melnikova, Moscow

Utility company refuses to recalculate water bills

Good afternoon! My husband and I were absent from home for a year and a half, we paid for water according to the standards. Now they are back. They filed readings on the meters to the utility company, the data arrived, they double-checked, they drew up an act on the serviceability of the meters and that all the seals ...

, rules for the provision of utilities to owners and users, article 157 housing code of the Russian Federation, meter readings, housing and communal services, meter

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Lawyers Answers (2)

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Hello Yuri!

In the event that the consumer does not provide readings of individual (apartment) water meters, the utility service provider in the first three months makes charges on average monthly volumes calculated for the last 6 months, and at the end of this three-month period - according to the standards, taking into account the multiplying factor of 1.5 (paragraphs 59 , 60 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of 05/06/2011 No. 354 (hereinafter - Rules No. 354)).
But if the meters are in good order, the seals are not damaged and the verification period has not expired, then you can recalculate for the period when the meter readings were not transmitted.
To do this, it is necessary to require the performer to check the status of an individual counter. Such an application shall be submitted either orally or in writing. The Contractor is obliged to conduct such an inspection within a period not exceeding 10 working days from the date of receipt of the relevant application (subparagraph "k (4)" of paragraph 33 and subparagraph "e (2)" of paragraph 31 of Rules No. 354).
Based on the results of checking the condition of the meters, the contractor, based on the readings of the checked meter taken during the check, must recalculate and set off the overpaid amounts against future periods (paragraph 61 of Rules No. 354).

Below is an example of a written application:

STATEMENT
on checking the status of individual meters
and recalculation
In accordance with subparagraph "k (4)" of paragraph 33 and subparagraph "e (2)" of paragraph 31 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of 05/06/2011 No. 354, I demand in a period not exceeding 10 working days from the date of receipt of this application, check the condition of individual cold and hot water meters installed at: ____________________, and also, in accordance with paragraph 61 of the above rules, recalculate the accrued fee for the period from "_____" _____________ 20___ by "_____" _____________ 20___, based on the readings of these metering devices taken during the audit, and set off the overpaid amounts against future periods.

Respectfully,
Oleg Ryabinin.

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Hello Yuri! In accordance with clause 82 of Decree of the Government of the Russian Federation of 05/06/2011 N 354 (as amended on 09/09/2017) "On the provision of utilities to owners and users of premises in apartment buildings and residential buildings" (together with the "Rules for the provision of utility services to owners and users premises in apartment buildings and residential buildings") executor, i.e. in your case UK, must:

a) check the condition of installed and commissioned individual, common (apartment), room metering devices and distributors, the fact of their presence or absence;
b) conduct verification of the reliability of information provided by consumers about the readings of individual, general (apartment), room metering devices and distributors by checking them with the readings of the relevant metering device at the time of the check (in cases where the reading of such metering devices and distributors is carried out by consumers).

At the same time, according to clause 83 of this Resolution, such checks should be carried out by the contractor at least once a year, and if the metering devices being checked are located in the consumer's living quarters, then no more than 1 time in 3 months.
In that case if you, as a consumer, do not submit meter readings in the apartment for 6 consecutive months performer represented by UK no later than 15 days from the date of expiration of the specified 6-month period, another period established by the agreement containing provisions on the provision of public services, and (or) decisions of the general meeting of owners of premises in an apartment building, must check and take meter readings (paragraph 84 of the Resolution)

Based on the results of the audit, the contractor is obliged to immediately draw up checking act.

At the same time, paragraph 61 of the said Resolution establishes that:

If during the verification of the reliability of the information provided by the consumer about the readings of individual, common (apartment), room meters and (or) verification of their condition by the contractor, it is established that the meter is in good condition, including the seals on it are not damaged , but there are discrepancies between the readings of the checked meter (distributors) and the volume of the communal resource that was presented by the consumer to the contractor and used by the contractor when calculating the amount of payment for the utility service for the billing period preceding the audit, then the contractor is obliged to recalculate the amount of payment for utility services and send to the consumer within the time limits established for payment of utility services for the billing period in which the contractor conducted the audit, the requirement to make additional charges for utility services provided to the consumer, or notification of the amount of utility bills overcharged to the consumer.Excessive amounts paid by the consumer are subject to offset when paying for future billing periods.

In this way, refusal to recalculate utility bills illegal. Overpaid utility bills based on the latest readings of water and energy meters must be offset when paying for future billing months (i.e., overpaid amounts must be deducted from future utility bills).

The supply of utilities to any apartment is carried out on the basis of an agreement concluded by the tenant with the resource supply company.

The same agreement and the legislation of the Russian Federation provide for cases in which it is possible to recalculate payment for.

What could be the reasons?

In order to apply for the recalculation of utilities, it is necessary to have weighty grounds specified in the resolution.

The basis for the recalculation may be a long-term absence of the tenant in the apartment for a period of 5 or more days. But such a basis will apply only if there is no metering device (meter).

Recalculation in this case does not apply to:

heating;
gas supply;
community needs.

Recalculation due to absence is made in proportion to the number of days of absence, except for the day of departure and arrival.

The basis for the recalculation can serve as poor quality public services. Also service interruption may be the basis for recalculation.

There is no definite figure, it turns out that each service has its own limits on the duration of breaks, for which there is no recalculation.

Established duration for utilities:

Reasons for reducing or increasing the amount of payment

In the direction of increasing the payment for housing and communal services, recalculation occurs only if it is established that consumer metering devices are faulty and he thereby violated the terms of the contract.

An additional fee will be charged depending on the violation.

If, for example, the seal on the cold water meter was broken, then the water supply will be recalculated not according to the meter readings, but according to the norm of the regulations for each living person.

It also happens that some consumers manage to cut a pipe in front of the meter to save money, thereby deceiving the service provider. If such interference is detected by the executor-controller, then the fine will be calculated according to the pipe section.

This means that the water supply will be as if it was constantly flowing at a speed of 1.2 m / s through a pipe into which an unauthorized cut was made. Such a recalculation is highly unprofitable for the consumer, since multiply the fee by at least 10 times.

Before doing such fraud, you should think carefully about the consequences.

Downward recalculation occurs only in 3 cases:

absence of a tenant for a long time;
interruptions in the supply of services beyond the stipulated time;
services of poor quality.

Poor quality or interruption of services

The quality of the services provided will be measured by experts, because it is not possible to make such measurements on your own.

Indicators by which water quality is determined:

For hot water, the temperature also matters, which, according to the norms, should be 60-75 degrees.

If you have doubts about the quality of water, then order an examination at the Sanitary and Epidemiological Station or from independent experts who will help restore justice in this matter.

There are also standards for energy supply, which are measured by the indicator:

current strength;
voltage.

If you feel that the devices do not work at full capacity or do not turn on at all, then it makes sense to order an examination for.

For heating heating quality, the following indicators are evaluated:

system pressure;
temperature in the rooms;
impurities in the water.

Of all the indicators, the consumer is only interested in the heat in the apartment. To understand whether the heating supply norms are violated, you just need to compare the temperature in the rooms with the allowed minimum. In a residential area from 18-20 degrees, in the kitchen - 18 degrees, bathroom / bathroom - 25 degrees, in the pantry - 12 degrees.

Indicators for gas:

system pressure;
chemical composition.

The consumer can notice the quality only by the speed of boiling water.

Where to go for recalculation?

If necessary, recalculation for utilities you should contact the company that provides you with such services. Her details are easy to find out, because they are on the receipt, which comes every month.

The following scheme should be followed:

How to write an application for the recalculation of a communal apartment?

After arrival within 30 days an application is submitted for the recalculation of utility bills during the absence of tenants. It must indicate the full name of all residents, the exact period of their absence (date of departure date of arrival), the reason for the recalculation, address.

Documents that prove the absence of citizens are also submitted to the application.

An application without documents can be submitted if you do this in advance, before leaving, and upon arrival you bring the necessary information.

The application itself is drawn up in writing, signed and dated in duplicate, in free form, indicating the reason.

Documents required for recalculation

Documents for the recalculation of utilities are provided in copies certified by the authority that issued them (with the exception of tickets).

To confirm the absence of a tenant, you will need:

In the event of poor service delivery, the consumer contact the dispatcher where the complaint is filed. After that, the company makes an examination and establishes the fact of non-compliance of the services provided.

After all procedures, the user is required to issue an act of work performed. This document is attached to the application.

If an examination was made by independent experts on their own, then they are supported by quality conclusion.

With, just an application is submitted.

Procedure for consideration of the application and its terms

After submitting an application due to absence, it is registered, a stamp of acceptance is placed on your copy.

Within 10 days the service provider is obliged to give a written answer in person or by mail to the address.

Claims and complaints regarding quality and interruptions in supply are recorded in the fact log, after which this fact is subject to verification. After that, a written answer is given with a solution to this issue.

Immediately, after receiving a complaint about the poor quality of services, the dispatcher agrees on the time and date. The act must be issued to the consumer no later than 3 days from the date of receipt of the expert opinion.

Receipt of overpaid funds in kind or transfer them to the following months.
Of course, the easiest way is for this plus to be transferred to the next months. This should be automatically taken into account by the supplier in the following month after the recalculation.

To get the money back, you will have to submit applications to both, and, if necessary, to the bank. Such a return will take a long time and it would be more profitable to leave the overpayment on the personal account.

Video: How to recalculate utility bills?

The video tells how to be citizens with utility bills in the summer, when many people leave their apartments on vacation to the country or abroad.

It explains how in this case it is possible to make a recalculation for the provided utilities and how you can confirm your absence from the place of residence.

There are situations when the verification of the water meter has already been completed, and the management company refuses to recalculate. In this article, we will tell you what to do in this case and what is the procedure for recalculating payments for water after checking the water meter.

What to do if the recalculation is denied?

If we thoroughly analyze this issue, it turns out that the refusal of the management company to recalculate after verification is a legitimate action on its part. After all, the water meter has been verified and is now in proper condition. It follows from this that there is no need to change the meter readings, to coordinate them with the standards, to calculate the time between calibration intervals before further verification will be carried out.

The rules for the provision of utility services to homeowners are regulated by Decree of the Government of Russia No. 354 of 05/06/2011 (hereinafter referred to as the Rules):

item 61. If during the verification of the reliability of information provided by the consumer about the readings of individual, general (apartment), room meters and (or) verification of their condition by the contractor, it is established by the contractor that the meter is in good condition, including the seals on it are not damaged, but there are discrepancies between the readings of the metering device (distributors) being checked and the volume of the communal resource that was presented by the consumer to the contractor and used by the contractor when calculating the amount of the utility service fee for the billing period preceding the check, then the contractor is obliged to recalculate the amount of the utility service fee and send it to the consumer within the time limits established for payment of utility services for the billing period in which the contractor conducted the audit, the requirement to pay additional charges for utility services provided to the consumer or a notification of the amount of utility bills, unnecessarily begins to the consumer. Excessive amounts paid by the consumer are subject to offset when paying for future billing periods.
The recalculation of the amount of the fee must be made on the basis of the readings of the meter being checked taken by the contractor during the verification.
At the same time, unless the consumer proves otherwise, the volume (quantity) of the communal resource in the amount of the identified difference in the readings is considered to be consumed by the consumer during the billing period in which the contractor conducted the check.

Clause 81 (12) of these Rules clearly stipulates that a meter whose calibration interval has ended is recognized as out of order. It follows from this that the data for calculating the payment for water, which are submitted on the basis of the readings of such a water meter, will not be accepted.

RULES FOR THE PROVISION OF PUBLIC SERVICES

VI. The procedure for calculating and paying utility bills

81(12). The meter is considered out of order in the following cases:

a) non-display of measurement results by metering devices;

b) violation of control seals and (or) verification marks;

c) mechanical damage to the meter;

d) exceeding the permissible error of meter readings;

e) expiration of the calibration interval for verification of metering devices.

During the first 3 months after the occurrence of such a situation, the subscriber will pay for water according to average monthly readings, and after the expiration of this period - according to consumption standards (paragraphs 59.60 of the Rules).

RULES FOR THE PROVISION OF PUBLIC SERVICES

VI. The procedure for calculating and paying utility bills

59 b) in the event that the consumer fails to provide the readings of an individual, general (apartment), room meter for the billing period within the time limits established by these Rules, or by an agreement containing provisions on the provision of public services, or by a decision of a general meeting of owners of premises in an apartment building - starting from the billing period for which the consumer did not submit meter readings to the billing period (inclusive) for which the consumer provided the contractor with meter readings, but not more than 3 billing periods in a row;

60. After the expiration of the maximum number of settlement periods specified in paragraph 59 of these Rules, for which the payment for the utility service is determined according to the data provided for in the specified paragraph, the payment for the utility service provided to the dwelling is calculated in accordance with paragraph 42 of these Rules in cases provided for in subparagraphs "a" and "c" of paragraph 59 of these Rules, based on the standards for the consumption of utilities using a multiplying factor, the value of which is assumed to be 1.5, and in the cases provided for in subparagraph "b" of paragraph 59 of these Rules, based on utility consumption standards.

After the expiration of the maximum number of settlement periods specified in clause 59 of these Rules, for which the utility service fee is determined according to the data provided for in the specified clause, the fee for the utility service provided to non-residential premises is calculated in accordance with clause 43 of these Rules.

When calculating the payment for a utility service in accordance with this paragraph, differentiation of tariffs by day zones and other criteria is not applied.

Only after the end of the verification of the water meter and the official confirmation of its performance (Verification Certificate), payment is resumed based on the readings of the water meter. However, before that, it is necessary that the subscriber's water meter that has passed the verification be officially put into operation. In this case, it is necessary to draw up a water meter commissioning report, after which the device is sealed (such a procedure is described in detail in paragraph 81 (6) of the Rules).

RULES FOR THE PROVISION OF PUBLIC SERVICES

VII. The procedure for accounting for utilities using metering devices, the grounds and procedure for checking the status of metering devices and the correctness of taking their readings

81(6). Based on the results of checking the metering device, the contractor draws up an act of commissioning the metering device, which indicates:

a) date, time and address of commissioning of the meter;

b) last names, first names, patronymics, positions and contact details of persons who took part in the procedure for putting the meter into operation;

c) type and serial number of the installed metering device, as well as the place of its installation;

d) a decision to put or refuse to put the metering device into operation, indicating the reasons for such a refusal;

e) in the case of putting the metering device into operation, the readings of the metering device at the time of completion of the procedure for putting the metering device into operation and an indication of the places on the metering device where control one-time numbered seals (control seals) are installed;

f) date of the next verification.

Refusal to recalculate: possible reasons

Based on the water meter data specified in the act of putting it into operation, the calculation for water begins after the meter is verified. This is carried out according to the same procedure that is provided for installing a new water meter (when the calculation of payments for water starts from zero), and not by checking the old one.

In this case, it is worth writing an official claim to the settlement center, in which you express your agreement with the requirements of the Rules for the procedure for putting the water meter into operation after its verification. This document must indicate that the possibility of recalculating the payment for water “backdated”, based on the readings of a water meter, recognized as correct following the results of the verification, is not provided for by the current Rules. On this basis, it is worth demanding that the accrual of additional amounts of payment for water be canceled.

If there is no response to your appeal, then you can send another one - to the housing inspectorate in your area or to the prosecutor's office (as a rule, they respond to requests related to housing and communal services).

Please note that such an appeal is only appropriate if you have all the required documents on hand, namely:

Act on the verification of a water meter;
Act on the commissioning of a specific water meter.

What is the purpose of water recalculation?

Consider the points that are associated with the general house consumption of cold water in Moscow. These include:

Water consumption (cold) for cleaning entrances;
The use of water for watering plants that grow in the local area;
Water consumption for washing network-type wires;
The presence of losses during transportation.

For hot water, recalculation is carried out even if the subscriber has a water meter installed:

Recalculation for the amount of water that is discharged into the sewer during repair work;
Hot water is classified as consumed by residents during the pressing process in the house (when test pressure is created);
When significant losses of hot water are detected in water supply networks.

Frequency of verification of water meters

As a rule, the calibration interval of a water meter depends on the specific manufacturer of water meters.

At the moment, on average, such an interval is 4-5 years for hot water supply systems and up to 6 years for cold water supply systems.

Zealous owners try to check the water meter in advance. In this case, any hitches and delays will not lead to the appearance of extra amounts in payments for water.

We recommend that you monitor the health of your meters and do not miss the dates of the next verifications.

If there are disputes regarding payment for water consumption services, do not hesitate to defend your own interests, referring to the legislative acts of the Russian Federation that regulate the rules for the provision of utility services to the population.

Only in this way is it possible to pay not some ephemeral amounts set by the management company, but only pay for the amount of water (cold / hot) that you and your family actually consumed during the reporting period (according to meter readings).

Legal advice:

1. I paid for hot water for my deceased father for 3 years. There are no counters. Can they recalculate?

1.1. Submit a copy of the father's death certificate with an application for recalculation to the settlement center. Refuse to contact the housing inspectorate.