What should I do with the "Sorry, could not connect to Skype" error? Frequently asked questions and known issues for Skype How to sign out of Skype

Skype users quite often face the problem that the service start page does not want to load in the program. At the same time, the account owner sees a notification that the Skype home page is unavailable due to the lack of an Internet connection at the moment. Few people know that the operation of this program is closely related to the not very popular Internet Explorer browser and many problems are directly related to the problems in it.

What to do if the Skype home page is unavailable

The algorithm of actions is extremely simple:

• Exit the program completely. This can be done by right-clicking on the application icon in the system tray and selecting the "Exit Skype" command.
• Launch Internet Explorer and open the Tools tab.
• In this section, activate the Work Offline panel.

Often, these few steps are enough to get the start page to display normally again. This method of solving the problem should be tried first and then - to take other measures.

The following instruction:

• The first step is standard, you should completely exit the application.
• Launch the Run function on your PC (found in the Start menu).
• In the window that appears, you must write "% AppData% \ Skype" without quotes and confirm your action by clicking on the "Ok" button.
• In this folder, find a file called shared.xml and delete it.
• Restart the application and check if Skype is still unavailable.

Please note that moving this file to the Trash will delete the entire message history!

If none of the above methods worked for you, try updating Skype to a newer version.

Below you will find a list of errors (the list will grow over time):

Registration data not recognized

The most common error is when a user tries to sign in to Skype and gets the following error:

Sorry, the registration data you entered was not recognized. Please check your Skype username and password and try again.

To get rid of this error, you first need to. If, nevertheless, the error is not related to the authorization data and authorization on the official website was successful, but not in the program, most likely this is a Skype error and you will have to fix it using the following instructions:

Login / password combination not found

When trying to log in to Skype, the user receives an error:

This combination of username and password was not found. Check the data and try again.

This error is exactly the same as the previous error - so follow the instructions above to fix this issue. As a rule, instead of the above, this error appears when using older versions of Skype.

Many unsuccessful connection attempts

If you enter an incorrect username or password too often, the following error appears:

Too many unsuccessful connection attempts, please wait 1 minute and try again.

One way or another, you have to wait a bit. In the meantime, you need to.

Internet got tired and fell asleep

When Skype cannot connect to the server, it returns a funny error:

The Internet, like a person, can get tired and fall asleep. Wait for him to wake up and try again.

In such cases, most likely the computer is not connected to the network, or the firewall is blocking Skype and preventing it from connecting to the server. Therefore, if you are sure that you have access to the Internet, you can temporarily try to disable your firewall or other antivirus programs.

Skype login is not an email address. mail

Users who use a Microsoft account and have chosen the Skype login method will receive the following error:

Error. Your Skype username is not an email address. mail. Please try again or choose a different method to sign in to Skype.

To resolve this issue, click on the "Sign in with a different account" link and select the "Microsoft account" method. By the way, this error is also received by users who, by habit, instead of a Skype login, enters an email address. In this case, you need to remember that Skype login is not an email address and can only contain Latin characters, numbers, period, hyphen and underscore.

Data transmission error

Depending on the operating system, users may receive the following errors:

Login is not possible due to data transmission error. Try restarting Skype. If the issue persists, contact Skype Customer Service.

Try restarting Skype. If the issue persists, please visit the customer support page for assistance.

It seems that this error occurs when files are damaged. To solve it:

An error has occurred. Try again.

Sometimes, when trying to log in, an error appears:

Sorry, an error has occurred. Try again.

As a rule, the simple thing saves from it. If this does not help, you need to after that.

System unavailable

Pretty rare error:

Skype cannot start because your system is unavailable. Restart your computer and try again.

If restarting your computer did not help,.

Database Error

Another rare, but also harmful error:

Database Error. Close Skype and sign in again.

Harmful because to fix it you will have to delete all chat messages and other data. If you are ready to part with all of this, then:

Account suspended

If someone hacked into an account or Skype rules were violated, then the user receives an error:

An attempt to login to the system failed. For security reasons, your account has been temporarily suspended. Click here for more details.

If you really did not violate anything, then in order to resume your account, you need to fill out a special form on the page support.skype.com/ru/account-recovery

You are already in Skype on this computer

When, due to inattention, the user tries to reopen Skype, he gets the following error:

Can't open Skype. You are already in Skype on this computer. Quit Skype and try again.

To solve this problem, you need to run the program again.

Failed to establish connection

Sometimes you can see this error:

Failed to establish a connection.

Detailed information about why it occurs and how to solve this error can be found on the next page.

You are too young

Skype has two "interesting" bugs that prevent young users from logging into Skype:

Unfortunately, you cannot sign in to Skype using your Microsoft account information because you are not yet the legal age to use Skype in your country.

Unfortunately, you cannot sign in to Skype using your Facebook account information because you are not yet the legal age to use Skype in your country.

In that case, nothing can be done. Well, except perhaps on the page secure.skype.com/portal/profile, change the year of birth and try to log into Skype again.

Your password has been changed

Errors that tell us that the password has been changed:

Your password has been changed. To continue using Skype, you must be authorized with a new password. This security measure is in place to protect your Skype account.

You are signed out of Skype. Perhaps the reason is a connection error, or you changed the password on another computer. Sign in to Skype again.

If you changed your password, it's okay, you just need to re-enter your username and new password. However, if you haven't changed it, most likely someone has hacked your account and you need to contact support immediately.

Attention!

Below are the answers to different questions that will help you solve different authorization problems. However, first you need to follow the recommendations above and, depending on the error, perform certain actions. Please note that in some cases, you may lose important data. Therefore, you must carefully study and be aware of what you will be doing. If you have doubts about something or there are unclear points, it is better to ask about it.

How to make sure that the username and password are correct?

Sometimes, users are faced with authorization errors due to the fact that they use the wrong username or password. Most likely, many of these cases occur due to the fact that the password is not shown to the user, but hidden behind symbols ... which replace our password. To avoid such mistakes, you need to:

1. Make sure that the upper case of the keyboard is not turned on (the Caps Lock key). The fact is that with the upper case enabled, the password may be entered incorrectly. For example, if you enter the password "moi_parol_007" with Caps Lock on, you get "MOI_PAROL_007", which is different from the first one and Skype will not accept it. Therefore, before entering the password, make sure that the upper case is disabled, and if not, then press the Caps Lock key to switch to the lower case.
2. Check and make sure the keyboard layout is switched to the correct language. For example, if you enter the password "moi_parol_007" using the Russian keyboard, we get "ьшш_зфкщд_007". That is why when logging in, you need to make sure that the correct keyboard layout language has been selected. On Windows and Linux, the layout is changed using the Alt + Shift combination, and on Mac OS X - Cmd + Space.
3. Choose the correct account type. The fact is that Skype allows you to log in using "Skype Login", "Microsoft Account" and "Facebook". But each of them has completely different authorization data. Therefore, if you are shown another form of authorization, click on the link "Log in to the system under a different account" and select the correct one.
4. If everything is in order with points 1, 2 and 3, then you need to find out what the problem is: is it still an incorrect password, or something else? To do this, go to the login.skype.com/login page and enter your username and password - if you got an error there too "Authentication error. Check your login and enter your password again." then the login or password is really wrong and you will have to restore access to your account.

How do I sign out of Skype?

Some users mistakenly believe that they have closed Skype by minimizing or closing the main program window. In fact, to close Skype, you need to right-click on the icon in the system tray and select "Quit Skype".

To make sure that the Skype program has been completely closed, open the "Task Manager" by pressing the key combination Ctrl + Shift + Esc and in the list of processes try to find the process "Skype.exe" or "SkypePM.exe". If it is not there, then the program was successfully closed. And if such a process was found, right-click on it and select "End process tree".

How do I get the latest version of Skype?

To avoid errors and use the latest Skype features, we recommend that you install the latest version. On our blog, all the links necessary to install the latest version are collected together and lead only to the official sources. Therefore, to install the latest version of Skype:

1. Go to the Latest version of Skype page
2. Select your operating system from the list
3. Download and install Skype

How do I change the serial number of a disc?

Sometimes changing the serial number of your hard drive (HWID) can help solve authorization problems, especially when your device has been locked. To change the serial number of a hard drive:

1. Download a free program (it doesn't need to be installed)
2. Run the file with administrator rights (right click -> run as administrator)
3. Select the system drive (most likely C :) from the "Disk (Hard / Floppy)" list
4. In the "Serial Number" field, change a couple of numbers or Latin letters
5. Click the "Change" button and restart your computer

How do I delete problematic files?

Skype has a couple of files, deleting which, in some cases, can bring the program back to life. To remove them:

Many users are confronted with the message "Skype home page is not available". What to do in this situation? Someone starts to panic, someone immediately reinstalls the operating system. Some take the computer to service centers to help them solve the problem. Only you can often fix the situation yourself. To do this, it is enough to understand why the main page of "Skype" is not available in the application of the same name, and then troubleshoot. So what advice can you give?

Restart

For example, restart the application. Quite often, users are wondering why it says "The Skype home page is unavailable" when you first start it. This is nothing more than the most common system failure. It could happen from any, even the smallest and unnoticeable to the user, malfunctions. And there is no need to panic.

Your best bet is to close the application, restart your computer, and then try to log in again. Most of the time this works. And you will no longer see the annoying alert bothering everyone and everyone. Sometimes it can happen that you will not receive any changes. You will still get the message "Skype home is unavailable." What to do?

Internet

Let's say, make sure the Internet is working. Quite often, users simply don't notice when they disconnect from the network. And it prevents apps and programs from starting and running. And the message of today's type is one of the signs that you do not have a network on your computer.

It is best to check with a browser. Open it and then try to visit some page on the Internet. Does not work? Then call your provider, find out what's wrong with the network. Maybe there was an accident at the station that blocked your Internet access. If everything is in order, make sure that the equipment is working properly. Everything is OK as well? Are you still getting a message like "Skype home is not available"? What to do in this situation? There are also techniques that can help clarify the picture of what is happening.

Viruses

It would be nice to scan your computer with an anti-virus system. After all, as a rule, an infection in the operating system is capable of blocking the operation of applications, as well as disrupting it. Around one in three users faced with our today's problem, everything was caused by viruses.

After you finish working with the scan, disinfect your computer. And those dangerous objects that could not be disinfected, remove using special navigation buttons. There is nothing difficult about that. Next, it is recommended that you reboot the system and reinstall the Skype program. You can retry authorization. Most likely, after the performed manipulations, you will be able to use the application in full force again.

If it's the browser

But it is not only in the program that you may encounter the notification "Skype home page is unavailable." What if we are talking about the official Skype website, as well as the browser?

The solution lies in one simple step. It consists in reinstalling the browser. Did not help? Then delete it altogether, and then change it to another. It is advisable not to transfer the saved data to the application.

Among other things, hacker attacks can be carried out on the Skype website. They also force the Skype main page to be made inaccessible. Both in the app and in the browser. You are powerless here. We'll have to sit and wait for the administration to restore the service to work. Only after that you will not be bothered by today's problem.

In rare cases, if the computer displays the message "Skype home page is not available", you have to reinstall the operating system. Before doing this, consult with your system administrator - maybe you just missed something, and this is interfering with the operation of the application.

Some Skype for Windows users complain that the "home" page is not available when the program is started. The error looks something like this:

The Skype main page is currently unavailable. For news and notifications, see here a little later. Starting a Skype conversation is easy: just select a contact and start talking. To call a landline or mobile phone or send an SMS. Just enter the number you want.

As I noticed when faced with this problem, many users think that Skype has stopped working. But I hasten to please - it is not so. In practice, this error does not in any way affect the performance of Skype, because you can still make calls, use chat and send files. To do this, simply click in the list of contacts on the name of the interlocutor and instead of a page with an error, you will see the usual chat window.

Why is the Skype home page unavailable?

This can happen for various reasons:

• The operating system is Windows XP
  The Skype home page uses a modern security certificate that is not supported by IE for Windows XP. For this reason, users of these systems cannot eliminate the error and the only thing they can do is simply ignore it.
• There is a problem with the Skype server
  During critical problems on Skype servers, the main page may also be unavailable. As a rule, I write about all these errors on the blog, so watch the latest news and check if there are no such problems at the moment.
• The latest version of Internet Explorer is not installed
  If your operating system is Windows Vista or higher, make sure the latest version of Internet Explorer is installed:
  • Windows Vista: Internet Explorer 9
  • Windows 7 and higher: Internet Explorer 11
• Access to the Skype server is blocked
  To find out if this is the case, use the Skype access verification service and make sure that the browser can successfully connect to the domain apps.skype.com(it is on this domain that the main page is located).

If you still have any questions, ask them in the comments, I will try to help as much as I can. I will also be grateful for any comments and feedback.

Despite its immense popularity, Skype is also not without flaws and shortcomings. This is due to the fact that after the purchase of the application by Microsoft, the messenger was maximally integrated with Windows services. Once you launch the application, you will see that the Skype main page is not available. What to do and how to fix it is outlined below.

Causes of occurrence

At first glance, it might appear that your computer is not connected to the Internet. But actually it is not. It turns out that Skype is closely related to the stock browser. It follows from this that certain settings in Internet Explorer directly affect the performance of the messenger.

Considering the fact that when unpacking many programs, manufacturers force us to set various status bars and other add-ons to the Internet browser, you should not be surprised at unauthorized changes to the parameters (especially if you do not use Internet Explorer by default).

Solution

Fortunately, this error is not difficult to fix. Even a child can repair Skype using our instructions.

So, do the following:

Attention! Internet Explorer 11 does not have this feature. In this version, you need to go to "Service" - "Advanced" and press the "Reset" button.

Now start Skype and check the functionality of the main window. If the problem persists, take a few additional steps:

In 90% of cases, Skype begins to work as usual, without causing any complaints. But if this method did not bring the desired result, then reinstall the application and clean the registry after deleting it. To do this, download CCleaner from