Aliexpress order statuses. Unpleasant parcel statuses
Statuses in Aliexpress are information about the stage at which your order or package is. Distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and is tracked on specialized sites.
We will consider both types of statuses and understand what they mean.
Order statuses for Aliexpress
This order is awaiting your payment- Waiting for payment.This status is assigned to an order immediately after clicking the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and enter the Closed status.
Your payment is being verified- Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
- The seller is processing your order
The order status changes to The supplier is processing your order... The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated as a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the button " Extend processing time " located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation " located there. You can read more detailed information about order cancellation in our article "How to cancel an order on Aliexpress".
The seller has shipped your order - the seller has shipped your order.
The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) in the event that the arrived goods are of inadequate quality, or do not arrive at all
The main reasons are:
- Parcel data has not yet been released to tracking services.
The process of sending a parcel may take some time. Before you start tracking her
it may take up to two weeks. After all, the merchant first books a room
tracking, after the parcel is handed over to the courier who delivers it to the post office. After
the data of the shipment is entered into the database for tracking, and this all takes time. - The package is tracked, but the merchant did not send it. This is quite the case when
the track number has been booked, but the goods have not been sent to the addressee. Contact the seller and
ask for an explanation. - Tracking number is only valid in China. This usually happens with
cheap goods, after crossing the border, a different number is assigned. It is not brought in
to the tracking system, so you won't be able to track the parcel. It remains to rely on
conscientiousness the seller. - The package is being imported. This is the longest stage of departure that can
take from two weeks to a month, depending on the equipment and the load on
sorting center. It is impossible to speed up this process; you just have to wait. - The departure was delayed at customs. In the status you see that the parcel arrived at
customs and silence. This can happen due to the workload of employees,
maybe your order was lost. If after 2 weeks there is no change, find
contacts of the customs office to which the parcel arrived and contact them for
finding out the reasons. - Mail load. On the eve of holidays, work at the postal service is increased as a result of which the parcels are delayed on the way.
- Databases are slow to update, which makes the information in them out of date.
The order may already arrive at the addressee's post office, and the resource will still have an excellent
information. Try it take advantage of another tracking resource. - Physical movement of the parcel. Frequent and slow change of statuses directly depends on
from the distances covered. Parcels by land go faster, and then maybe
it will require transportation by ship and will take longer. And another status
will appear upon arrival at the waypoint. - The package is lost. This does not happen very often, but you still need to contact the seller and
contact the last place where your package was marked, maybe it was sent by
to the wrong address. In any case, the situation is solvable.
If you do not have any information about the track, wait about 10 days and then feel free to open
dispute. After that, the money spent will be returned to you. In the case when there is a track number, and the package
not tracked you have to wait for the expiration of the order protection period. If the product has not arrived, advice
one open a dispute. Funds will be returned, even without a difference where the shipment was delayed.
Where to check the status of the parcel.
In fact, there are many resources on the network thanks to which you can find out the place
the position of your order, as well as set up notifications about changes in status. Moreover
you can go to the website of our Russian Post and on the right side in the window enter your track number
and click "Track".
After that, the screen will display all the information about your parcel that is available at this time. Thus, you will know when and what time the parcel left each of the points on its way. In addition, you will see her arrival at your post office and you can immediately pick her up without waiting for a notification.
In this article are considered parcel statuses. Taking advantage of information
article, you will know what each stage is called at the stage of placing and sending an order.
In addition, you will find out why the statuses do not change and how to act in a similar situation.
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