Wrong track code for aliexpress. Incorrect track number when ordering on Aliexpress. How to prove that the wrong track number was issued

Finally, you decided on the choice of the right thing, chose the right size, consulted with the seller and ordered. The payment went through, the funds were debited, the goods were sent, but is all this true? For such situations, a tracking system for a parcel using a track code was introduced. Those. thanks to a unique set of numbers and letters, you can find out where your package is now and roughly guess how much more to expect.

But what if this digital combination doesn’t work, why doesn’t the track lie down? We will talk about all the main user errors and control methods in our article.

Usually beginners make mistakes, their main problem is inexperience or inattention. First you need to figure out where to look for this number:

Very often, the support service receives applications with the topic "Item shipped but not tracked." In almost 60% of cases among newbies, the track code was confused with the order number. The track number is the first, and the order itself is already lower.

Many conscientious sellers, as soon as they have sent the order, immediately write an SMS, in which they indicate the name of the transport company and a link to track the goods.

No tracking information available

The data was copied correctly, but for some reason the order from Aliexpress is still not tracked? Perhaps it is your impatience. Information on the track code appears only 10 days after the shipment of the parcel itself (not the order). It turns out that there is no need to worry during this time.

The allotted time has passed and the delivery window has not been updated? Perhaps your package was sent by one of the shipping companies that does not have such a tracking system:

1. China Air Post - The track number from Aliexpress is sometimes not trackable in Russia. Those. we can control the route of the parcel in China, but in Russia we are "blind".
2. SFExpress is one of the most common delivery services. The parcel is perfectly tracked, but there are times when it crosses the border with Russia and seems to "freeze", and only then it is announced at your post office, bypassing all secondary points.
3. Hong Hong Post, Swiss Post, Singapure Post are the least loaded services, so track codes always work
4. EMS is a paid delivery service. Usually, the order reaches the buyer in two weeks (maximum), each stop of the parcel is recorded through the service.
5. TNT, DHL is a similar paid service that delivers parcels in 10-20 days. Frequent problems at customs affect the tracking process.

Most often, sellers offer their customers 17track.net as an additional service for tracking sent orders. Convenient service that only requires entering a code.

Difficulties with transportation

There are 4 main problems buyers face when trying to track a package:

Issuance of a non-international track

The reason that the track has ceased to lie down may be the issuance of a different number. Each transport company has certain standards for generating tracking codes. However, you may be given a regular number that does not have any letter designations.

In this situation, do not worry, because your goods have been sent, it will simply not be tracked after crossing the border.

Example of an international track:

Track number is not trackable after export

There are many different local transport companies operating in China that transport parcels to the border, where they are handed over to employees of the local postal service (customer country).

It turns out that you can track your package throughout the seller's country until it reaches the territory of your state. As soon as the goods are transferred, the track is no longer tracked as it changes. The seller will not receive a new number, so there is no need to torment him with questions.

We are all human and we understand that dealing with a huge flow of orders is not always easy. Very often sellers confuse the numbers themselves, and only buyers can (almost always) notice a mistake.

Until the package on Aliexpress is tracked, no one will know about the wrong code. It will be a surprise for a Russian if his order crosses the ocean and ends up in the capital of Canada. It turns out that in this situation the track is tracked on Aliexpress, but the package did not arrive.

At this moment, it is worth sounding the alarm and asking the seller to double-check everything, because if the parcel reaches its destination, a positive answer will follow along the track, which means that the buyer's protection time will be reduced by 10 days.

If all of the above points are taken into account by you: the service always tracks the parcel, 10 days have passed since the date of shipment, then you should resort to one of the available options. What to do if the track is not tracked with Aliexpress:

1. Write to the seller and clarify whether he really sent the order and whether the track code is correct.
2. Open a dispute, and the reason for choosing a problem with the delivery of the goods.

Most importantly, remember that if the parcel arrives at your post office, then you will be aware of this. A mail notification will be sent to your name, filling in which you can receive the parcel.

We correctly draw up a dispute

In order to open a dispute, we need to find the required product on the order page for which the track does not work. The "" button appears in the third column. Please note that in the first 10 days after sending the goods, it will not be active. When you press the button, a dispute window appears. We act as follows:

1. The question whether you have received the goods must be answered in the negative.
2. Further, from the drop-down list of reasons, we select "Problems with the delivery of goods."
3. The next question is clarifying. If the track does not go to Aliexpress, then you should select this item:

Thus, the answer to the question: "Why is the item not tracked on Aliexpress?" hides in the following:

• the transport company does not have a similar function;
• 10 days have not passed since shipment;
• an incorrect track code is given.

How to win a dispute if the track number is not tracked

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To track the parcels of Aliexpress, track numbers are provided, which are a special code registered in the system to clarify the current location of the parcel during its delivery. Track is a unique number that the seller indicates when sending a parcel. The track serves as the only number registered in the international mail system, so all parcels from Aliexpress have their own tracking number so that the buyer can track where his order is now. Parcels from Aliexpress are not sent without tracks. Each parcel must have its own track, which is registered at all points of reception / delivery of parcels during the delivery process. Lack of information about delivery or incorrect display of the location of the parcel may indicate that the seller indicated someone else's or invalid track number for your order. Such situations are rare, but without an active track it is impossible to track where the package is. We will tell you what to do if the seller has indicated below.

Each package to Aliexpress has a track number, which updates the data on the location of the order. This data is displayed in the "Check Tracking" section and is available for viewing through the order history. There are several ways to view the track number on Aliexpress. The easiest one is to go to the "My Orders" section and click the "Check Tracking" button. Next, find the "Tracking number" column - this is the track. Some buyers confuse order number and track number. It is worth noting that these are not the same thing. The order number is an ordinal code that is registered in the Aliexpress ordering system and is used to record all purchases made on the site. Usually, this is a 15-digit number, consisting of numbers, which contains a link to the order and its history. Track number is a unique code that contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY is the sender's identifier, and CN is the recipient. Numbers - the code of the parcel itself, indicating the delivery method. A standard track consists of 13 characters. The Latin letters used in the track may differ depending on the country of departure and receipt. As the parcel is delivered, the code is registered at intermediate points, sorting centers and other warehouses, where it is marked. The tracking number on Aliexpress is indicated immediately after the tracking information, on the order tracking page, before the name of the logistics company. The track code cannot be the same as the order number, these are 2 different postage IDs.

The second way, where to see the track number on Aliexpress, is through the order history. In the "My Orders" section, find the shipment whose track you need. In the section "Tracking the shipment", there is a column "Tracking number", and below is the code. This code is the track for this order. To the left of the track is the shipping company delivering, and to the right is the delivery details. To display the information and check the tracking, you must click the "Delivery Details" button, after which the details of the departure history will be displayed.

Can a seller send a parcel from Aliexpress without a tracking number?

When the question arises whether the seller can send a parcel from Aliexpress without a track number, there is only one answer - he cannot. According to the rules of Aliexpress, all shipments must have a unique tracking number. If this number is not specified, then the package cannot be delivered. The seller is obliged to indicate the track on the parcel and on the Aliexpress website. This track is assigned to the order, and as soon as the parcel is sent, it can be used to track its location on the website of a logistics operator or any other service providing similar services. Also, the international track is recorded in all logistics services for international shipments, therefore, if it is not there, not a single warehouse or sorting center will be able to correctly identify it, and the carrier will be able to deliver it to its destination. Not a single package from Aliexpress, even the smallest packages with a nominal value of less than a dollar, can be sent without a tracking number. They simply won't be accepted by the carrier. The track number is a mandatory part of the order for delivery, so the seller cannot send the order without it.

Why are sellers giving the wrong track numbers?

There can be several reasons why sellers give incorrect track numbers. The most common of these is seller fraud. If he indicated the wrong or someone else's track number on the site, then most likely he never sent the parcel. The track is indicated for that. so that the carrier can pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means that the buyer simply will not be able to track the parcel. Vendor fraud is very easy to expose. If he gave someone else's number, then information about another shipment will be displayed in the order history, including the place of receipt. And if he entered the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could have indicated the wrong track number is the seller's desire to save money. If delivery is free for the buyer, then, most likely, it is already included in the price of the goods. Shipping methods such as China Post Registered Air Mail and AliExpress Standard Shipping are non-trackable and require additional payment to be tracked. The seller can cheat and indicate the wrong track in order to save on delivery and not pay extra for the track. Parcels delivered by China Post Registered Air Mail may not be tracked until they arrive at the post office on a dream of delivery, so the buyer may not even notice the track change.

wrong track number

Another reason why the seller gave the wrong track number is an accidental mistake. Due to the high workload and a large number of orders, the seller could mistakenly give someone else's track. Information about the shipment does not start to be tracked immediately, so the buyer may not even notice the substitution. If, nevertheless, you find that you have the wrong track, contact the seller to clarify the data. If the seller really gave the wrong track by mistake, then he will check the information and give a valid tracking number. In this case, you should not worry, using the track issued by the seller, you can track the mail item through any tracking service for international parcels simply by copying the number from the site and pasting it into the corresponding search line.

When can I open a dispute on Aliexpress if the track number is incorrect?

Disputes can be opened 10 days after the order has been sent. If during this time information about the location of the parcel has not appeared, the seller will offer to wait a little longer, since the data on the site is not updated immediately. When you open a dispute, anyway, the dispute will take at least 5 days, so just in case you can wait a little before opening a dispute. If you are sure that the track number is incorrect, none of the resources for tracking international shipments can locate the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide tracking of parcels at all, but they arrive ... We recommend that you wait until the expiration date of the buyer's protection and, if the parcel has not arrived, open a dispute. The absence of a track is not a guarantee that the parcel will not arrive at all, because buyers receive a notification of the arrival of an order not by the track, but by the address. If, however, there is no tracking information, the order did not arrive on time, and the seller did not issue a valid track number, then you have every reason to open a dispute and receive a refund, regardless of why the number was incorrect. Be aware of the situation, follow the protection timers and 3 days before the expiration of this period, you can safely open a dispute.

How not to miss the time of opening a dispute on Aliexpress for a reason - wrong track number?

Buyers have a period called "protection time" that allows them to open a dispute before the timer expires and is covered by Aliexpress's warranty. Track information starts to be updated 5-10 days after the order was sent. 10 days after the order has been sent, the "Open dispute" button appears, allowing you to appeal the shipment. Before opening a dispute, you need to check whether the track number is indeed incorrect. If this is the case, then the buyer can open a dispute immediately without waiting for the expiration of the protection period. Once the dispute is open, the seller will have to either appeal and provide the correct number, or make a decision or offer to wait until the package arrives.

If the track number is not tracked, the buyer should follow the timer in the order history, do not miss the time of opening a dispute on Aliexpress due to the wrong track number. The history contains all the necessary information, including the deadline for the delivery of the goods. At his discretion, the buyer can either open a dispute as soon as this option becomes available, or wait for the expiration of the protection period to allow the parcel to arrive. In any case, if the protection period comes to an end, the buyer can open a dispute due to the incorrectly specified track number, and the seller will return the money.

Which is better - open a dispute or negotiate with the seller?

Which is better - to open a dispute or negotiate with the seller, depends on what you need more: a package or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer's protection time has expired, then you can open a dispute and demand a return. If the seller reacted to the error and sent the correct track, then it is inappropriate to open a dispute until the protection period expires. If the seller ignored the request, insists that the track is correct, asks to wait until the delivery time expires and offers other options, then it will be safer to open a dispute so as not to waste your time and return the money immediately. The decision, which is better - to open a dispute or agree with the seller, depends only on you and on the current situation, but if the seller denies his guilt, perhaps you are dealing with a fraudster, and then, of course, it is better to open a dispute and forget about such an experience ...

How to prove that the seller gave the wrong track number on Aliexpress?

To prove that the seller gave the wrong track number on Aliexpress, you must provide information confirming your words. Firstly, in 5-10, maximum 15 days after the order was sent, information on the status of the shipment should appear in the tracking history. If there is no information that the parcel has been sent or arrived at the sorting center, although enough time has passed for the information to be displayed, take a screenshot of the history to provide it as evidence in a dispute. Also, see what is indicated in the "Country of destination" column. If the seller gave the wrong or old number, anything can be displayed in this column, but not what you need. Copy the track number, and check its tracking on various tracking sites, including CAINAO and 17track, which provide information on Aliexpress shipments. If the code is specified incorrectly, then no data about it will be registered, and if someone else's code is specified, then the information will be outdated. Record all the data in the screenshots and, when you open a dispute, add them to the evidence. This will give you the advantage of winning the dispute and help you obtain a refund.

Video: What if the seller gave the wrong track? AliExpress, dispute, dispute and victory

In such a situation as the wrong track number, you can act differently, depending on whether the seller gave it by mistake, wanted to save money in this way or deceive you. In any case, there is only one way out of this situation - to open a dispute and return the money for the goods, if it never arrives. Some parcels even without a track come to the recipient, so you should not immediately panic and worry about this. If you still have questions about what to do if the seller gave the wrong track to AliExpress, we recommend watching a video on the topic of dispute, dispute and victory:

Currently, orders in online stores around the world are very popular. In this regard, it becomes necessary to track your orders by track numbers on special services, Internet resources, as well as using special programs.

But there are also times when you need to check the track number for correctness, or in other words - check the checksum of the track number. Such a need arises if the seller has provided you with a track number of the order, and it has not been tracked on any resources for a long time.

This situation can occur in the following cases:

• the seller mistakenly gave the buyer the wrong track;
• the seller has deliberately provided an incorrect track number;
• the dispatch service has delayed entering the information about the package into the database.

How to check if the track number is correct

Track number is a unique combination of letters and numbers that consists of 13 characters. For example, RK012823058CN.

The first two letters are the type of parcel, the first eight digits are the unique code of the parcel, and the ninth digit is the checksum, it will need to be calculated, and the last two letters are the code of the country from which the shipment was made, or the code of the postal service itself.

In order to check the checksum of the track number, there is a simple mathematical way:

• each of the first eight digits of the number must be multiplied by 8, 6, 4, 2, 3, 5, 9, 7, respectively;
• the numbers obtained are added to each other;
• the result of addition is divided by 11 to get the remainder;
• the remainder is subtracted from 11;
• the result that came out is the verification code.

The calculation result (checksum) must match the ninth digit of the track number, such a track is correct.

If, during the calculation, an incorrect checksum of the track number was obtained, then the shipment with such a number cannot be tracked.

In this case, there are such options:

• a seller can send goods that are inexpensive in cost by a parcel without tracking (since track numbers cost extra money). In this case, you will have to wait for a postal notification from the post office, and not miss the deadline for the protection of your order, in order to have time to open a dispute with the seller, if necessary;
• there are times when the seller does not have the goods you ordered in stock at the moment, and he expects it to arrive. In this regard, the seller gave the buyer an incorrect track number with an error in calculating the checksum in order to gain time;
• the seller is a scammer and most likely did not send you the package at all. Then you need to open a dispute for a full refund and indicate the reason - the wrong track number.

In any of the above cases, you first need to contact the sender and try to find out the reason why you got an incorrect checksum of the track number. The seller, for example, by accident or carelessness, could have given the wrong track. In this case, he will provide you with the correct number, and the problem will be resolved.

You should also take into account the fact that track numbers are not instantly added to a single database and the information itself in tracking systems is updated at different time intervals. Some sending services update 2 times a day, and some, for example, 5-6 times a day. Therefore, you should be patient and wait a couple of days.

Question: The seller indicated a track number in the order that was not tracked. A few days later, he sent another track number in private messages, which is being tracked. Do I need to insist that he enter the correct track in the order? Why does the seller first give one track number, and then change it to another What can threaten if the order contains a track that was not tracked?

Why does the seller indicate the wrong track number?

The seller may indicate the wrong track number in the event that he does not have time to send you the goods on time. Therefore, so that the order is not canceled due to its delay, he pretends that the package has already been sent and writes a false track, which, of course, will not be tracked.

Later, the seller will either change the track to readable, or send a new track simply in private messages, or will not inform about the new track at all.

At the same time, if he held out with the dispatch of the goods and sent the parcel later, he will say that your goods were lost on the way or the mail returned it, so he sent it again and here is a new track number.

What is the threat if the track number does not match what was in the order?

At first glance, no tricks are visible in the fact that the seller was late with the shipment of the goods and indicated the wrong track number in the order.

And, indeed, if the second track number shows that the package is coming to you, then you shouldn't worry.

And no problems will arise if the goods arrive in good condition. But there is one pitfall that can cost the buyer money. A small loophole that allows dishonest sellers to win disputes even if there is a big problem with the product.

This fraudulent scheme is used by sellers by sending expensive goods and equipment. Let's say phones or tablets. The buyer receives the parcel, and there is either a broken product, or another cheaper product. Let's say, instead of a smartphone, the seller sent a cheap push-button phone. The buyer opens a dispute. And he loses it!

But how is this possible? After all, the buyer has an unboxing video and all the evidence.

The secret is that the cunning seller rejects your dispute, writing that the track number on the parcel does not match the track in the order and this is not his parcel and goods. He writes that he doesn't even have this product in the store, so the package has nothing to do with him. He wrote the new track number in private messages, not comments on the order. Therefore, for mediators, screenshots of private messages are not strong evidence.

Additionally, the seller accuses you of fraud.

The mediators see that the parcel has a different track number. And they take the side of the seller, closing the dispute in his favor. And the buyer loses all the money. Moreover, it can be banned for attempted fraud.

An unpleasant situation, isn't it?

What if the seller changed the track number?

1) If an expensive item suits you, be sure to insist that he change the track number in the order details.

2) If the seller does not want to change the track, then you can try to open a dispute for the reason ““. This will force the seller to change the track details.

3) If you received a parcel, and it contains the wrong product that you ordered, then in this situation it will be safer for you to open a dispute on the first track number, which is not tracked. In the event of an open dispute, this will force the seller to change the track in the order to the correct one, and you can edit the dispute due to problems with the product. And he will not be able to accuse you that the package did not come from him.

Have a question? Write it in the comments or contact the chat

When shopping through the World Wide Web, we really want to get a high-quality item, and most importantly, so that we are not "thrown" for money. In order for you to sleep peacefully, the sellers will send you a tracking number by which you can track your precious package. But, there are cases when the seller deliberately gives the wrong track number, or he simply could have made a corny mistake (we are all human and this can happen). In this article we will try to help you find answers to some questions.

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How to find out the track number of an Aliexpress parcel

Many of us are accustomed to the fact that when ordering with you need to wait for a notification from the mail. Sometimes time passes, but there is still no notification, we start to get nervous, run to the post office and find out if the package has arrived. You don't have to do this at all. Sellers, after they send the parcel, give us a track number, by which you can calculate without getting out of the couch, where your parcel is located. Please note that the track number is not given to you immediately after payment, it is given only after the seller sends your order, and it can take up to 7 days to process the order.

Where can I find the track number? To do this, you need to go to your personal account at. After you are logged in, you need to go to the My Orders tab.

After you have entered your orders, you will see everything that you have already ordered, and you can view the details of each.If you carefully review the proposed screenshot, and click on the button in your order: Check tracking, you will be given the location of your parcel.

After you clicked on the Details icon, on a new page, you will be provided with information with the track (on the left) and the location of your parcel, which is automatically displayed on In addition, under the automatic status of your parcel, you will be shown the site on which you you can track it yourself.

Some Chinese, but this is rather an exception to the rule, can send a track to your email account, but you shouldn't really hope for that.

Can they send a parcel from Aliexpress without a tracking number

Several days have passed since the moment of sending, and you do not have the track number, and no one has provided you with information about the track number, you should not sound the alarm and think that you were simply "thrown". If the product is too cheap (up to $ 2), then the seller could send your order without a track. And all why? The answer is very simple, track number costs money. Here you see a product at different prices, but the product is the same. There may be a catch here, one product simply includes the cost of a track number. Do not worry, you still have trump cards in your hands on how to get your hard-earned money back.

If the track number was given incorrectly, why, possible scenarios

Time passed after sending and you were given a track number, you, like everyone else, decided to quickly check where yours is, but it happens that there is not a pleasant situation, the sites give you that the track number is not correct, or you see that the package goes to another city. This can happen for several reasons.

1. Track number costs money and when the package is cheap, the seller may give someone else's track.
2. The seller is fraud.

If you see that the parcel is not going to your city, then write to the seller, find out why this happened and ask for your track number. Conscientious sellers respond quickly to messages and immediately clarify the situation. It happens that on holidays, sellers are busy, and they simply make mistakes. If the seller does not give you a track, ask to send you a new parcel with a new track. If this does not help, and the seller begins to evade - open a dispute, specify the wrong track number as the reason.

How long after receiving the track number, if it is incorrect to raise a noise

You can open a dispute within 6 days after sending your parcel. But, as practice shows, in 6 days the picture of your movement is not entirely clear. Wait a few more days, write to the seller, do not hesitate to find out the situation, because every dispute affects the seller's rating, and they really value it. It is better to open earlier, so that if your order is sent again, it will have time to arrive.

How not to miss the time to open a dispute

In each ad, sellers indicate the time frame for the delivery of the package to your country.

If you are interested in the delivery time of this or that product from your list, you need to go to your personal account on, go to the My Orders tab, and there you will immediately see in what time frame the parcel will be delivered to you.

Delivery times are already running out, but still not? You have two options:

• write to the seller, ask for an extension of protection
• open a dispute

The second option is usually used when the seller does not want to make contact at all. You need to open a dispute 5-7 days before the end of consumer protection. Therefore, you should from time to time keep track of how many days are left until the end.

Which is better, a dispute with the seller or immediately open a dispute

No one wants to spoil their mood by sorting out the relationship with sellers, but still it is worth entering into their position, especially when the seller has good ratings, it is not a fact that he decided to deceive you. You should still find out all the questions in a personal conversation, and if the seller does not want to meet you halfway, or even ignores your messages, apply for a full refund.

How to prove that the wrong track number was issued

In order for the site administration to take a decision in your direction, you, of course, need to prove that you are being deceived. To do this, you need to provide screenshots of all available evidence in the dispute itself.

More details about this situation are described in the video clip.

How to get your money back

Sooner or later, each of us will want to give up and get our money back. There may be a lot of reasons for this. Each has its own: someone found a product cheaper, someone accidentally paid for the order, and someone generally didn't want to buy this particular product.

So, after you've paid for yours, but still decided that you don't need it, you don't have much time to cancel your purchase. You can cancel a purchase exactly while the order is being processed. That is, after you have paid, it takes 24 hours to verify your payment, then the seller is given a certain time in order to pack and send your goods. It is during this time frame that you need to make the cancellation. You need to go to the main menu, then go to My orders and opposite the product that you can cancel, you will see certain icons, including Cancel order.

The next step is for you to indicate why you canceled. You must select the option that suits you from the list.

After that, the seller approves your cancellation of the order, and your money will be returned to your account as soon as possible. But, there are a few snags. Sellers are not very profitable with such refusals, especially since the goods have already been paid for, he simply can unsubscribe to you that yours is on the way and not approve the cancellation. Do not be upset, ask the seller for a scanned copy of the declaration, or any documents that can confirm the shipment. And here it is already worth looking at the behavior of the seller, if he wants to deceive you, then there will be no evidence.

There is one more nuance, you need to know that if your seller does not send the parcel within the time period specified by him, then penalties are imposed on him, so each seller does not strive to send the parcel as quickly as possible.

If the seller is a scammer, where to contact

The first thing you should do, suspecting something was wrong, is to open a dispute (dispute), after opening it, sellers very often begin to write you personal messages, ask you to close the dispute, thereby offering a bunch of gingerbread, in the form of coupons, discounts, money order, or sending a new product. Don't get fooled! After you close the dispute, you will not be able to reopen it, and your hard-earned money was crying.

Trackchecker program to help the customer

TrackChecker is very popular with customers. This program makes life easier for the buyers of the Chinese giant, and allows you to find out how the goods move. You need to download the program on the World Wide Web and install it on your computer. During installation, agree with all the points, and click on the button: Next. The program is in Russian, so it will be very easy for you to figure it out.

Finding information takes only a few seconds. After entering your track number, you will be given full information about the movement of your long-awaited

In any situation that is not clear, you should contact the seller, but just before you follow the lead of the sellers, it is better to double-check all the information.