Aliexpress cannot enter my orders. I can’t go to Aliexpress - what to do. Video: If Aliexpress has blocked your account, what to do
Many users of the aliexpress website cannot enter the "My orders" section. This problem could be caused by a system update of the aliexpress website.
The technical specialists of the aliexpress website deny there is a problem on the platform!
The problem did not affect everyone, but just not a large number of users.
The fastest and surest way to enter my orders is to use another browser.
But, if you do not want to remember your password from the aliexpress website again or look for a piece of paper with it. Then you just need to clear the CACHE and Cookies of your browser, from which you have already tried to enter the section my orders.
But there is also such an outcome of events that this problem is caused with an error in your account / profile on aliexpress. In this case, you need to contact the aliexpress support service through this article:" Aliexpress support service "
(To contact the operator, you need to view the current information in the video recording, in the article)
Error: This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later ...
If you cannot enter the aliexpress website, and you get the following error:
This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later ...
Then most likely you are using the Mozilla browser.
In order to enter aliexpress, you need in the Mozilla browser - enter the profile (account) of Aliexpress using private window(Mozilla has such a regime).
After that, you will enter the aliexpress website without any problems and the first time!
This article (about the problem with the entrance to my orders) - was created to discuss and solve this problem. So, do not hesitate and ask questions in the comments to this article. And preferably with a detailed description of the error with screenshots!
After all, here you can comment without registering!
Many users from the Russian Federation are faced with the following problem - Aliexpress does not work. Some cannot enter the page at all, others cannot leave a comment, pay for an order, etc. Of course, buyers in this case start to panic, because we are talking about money. Often people think that their account has been blocked and by any means try to write to the site administration.
Experienced PC users have already found a way out of this situation. Someone uses the Opera or Yandex browsers in "Turbo" mode, and someone prefers to use an anonymizer (a program or website with which you can hide or change the IP address). Well, most of the users are patiently waiting.
If your order protection time permits, we recommend that you wait a little. This problem is known to the Aliexpress administration, and they are already working on it. Soon the site will work as usual, because the Aliexpress team is primarily interested in the stable operation of the resource.
Why won't Aliexpress open?
The official reason is still unknown. The Aliexpress administration only reports that they are already working on this issue, and that everything will be resolved soon.
The following versions are discussed on the net:
- The blocking of Aliexpress was initiated by Roskomnadzor in connection with the presence of articles on the site telling about different methods of suicide. And also due to the presence on Aliexpress of pages with smoking mixtures, which are prohibited in the Russian Federation.
As of today, it is known that the blocking was allegedly canceled, but some providers have not yet implemented full access to the resource.
- According to the second version, the site was not blocked. The problem is that the cache servers of Aliexpress are located on the Rostelecom network, so initially the site opens in the Russian Federation as usual, and as for authorization, it takes place along the Europe-USA-China route.
Other reasons why Aliexpress does not load
The reasons for not loading can also be:
- Carrying out technical work on the site;
- Site update;
- Possible problems.
In all three cases, you just need to wait a little.
Another reason may be slow browser performance. In this case, try resetting your settings, clear cache, cookies, remove extensions. Or try using a different browser.
Quite often, the problem with authorization on the site is associated with an incorrect password. The first thing to do is, of course, check the correctness of the entered data. If the data was entered correctly, and you still cannot log in, the only solution is to change the password.
If you have tried all of the above steps and you still cannot log into the site, try using the program. Through it, you can easily go to Aliexpress to your personal account.
The article describes the possible reasons why a user cannot log into his account at Aliexpress.
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The popular Chinese online store " Aliexpress»Is constantly being improved, offering users all the new conveniences. But often clients complain that they cannot, for example, enter their " Personal Area" on the site.
In today's review, we will talk about the possible reasons why users do not have access to " Personal account"In the online store" Aliexpress»From the phone and computer, even if the login and password are entered correctly.
For what reasons, access to the "Personal Account" on "Aliexpress" is closed when the password and login are entered correctly?
If you believe the many reviews, then very many users at some point cannot log into their account (and, therefore, in “ My orders") on the " Aliexpress”, And they claim to enter the password correctly multiple times. Below we provide a list of all possible causes that may contribute to this, as well as give some tips for solving the problem in each case. All basic information will be presented in the table.
| Reasons why access to the account on the "Aliexpress" website may be closed | Ways to solve the problem |
| Malfunctions in the online store | Do not go to the site for 2-3 hours, then try to log in again. In some cases, you can write to the technical support of the online store (in English) |
| The online store is being updated | Do not visit the site for 1-2 hours, then try to log in again |
| Problems with the browser through which users enter the site |
|
| An antivirus program installed on your device is blocking access to the website of the online store | In your antivirus program, add the site to the trusted list. Find out how this is done in " Help»Antivirus |
| The browser is configured to remember passwords for entering sites, and the user initially entered the wrong password | When entering your password, check if your keyboard layout is configured correctly and if " Caps lock» |
| Preventive maintenance will be introduced on the site | The online store always notifies about the technical work on the site and the time for their implementation |
We can also advise you to try to log in to the site using this link, or log in through social networks if you previously linked them to your account.
Aliexpress has blocked my account. What to do?
One of the reasons why you cannot log into your account on the site " Aliexpress», Blocking of your account can serve. Below we provide a table explaining the possible causes of blocking and how to solve them.
| Reasons why your account may be blocked on the site "Aliexpress" | Ways to solve the problem |
| Account not activated after registration | Go to your email, if you received a letter from the site with an activation link, then follow it. If the deadline for activating your account has expired, then register again |
| Information is being verified | The online store sometimes asks users for additional information. As a result, the user must receive an email from the store and provide the required information. |
| The user often changes payment methods | An online store may be suspicious of individuals who frequently use different web wallets or bank cards. Try to use one card and one wallet |
| The rating is available not only for sellers, but also for buyers. If your rating has dropped low enough, then this may raise questions from the site administration. Try to be more active in the online store | |
| Multiple refusals to pay when placing orders | If you postpone the payment of your order too often in order to get a discount from the seller, your account may be blocked. Pay for orders immediately |
| Systematic opening of a dispute | If you open a dispute in an online store, then always justify your demands for a refund. Do not open disputes if you have no evidence. |
| Paying for orders not with your card | All orders must be paid with a credit card belonging to you. If the card is issued even for your children, parents, brothers or sisters, then you may be blocked |
| Trade with sellers outside of the online store | Try to buy goods from sellers on " Aliexpress " only within the framework of this online store, otherwise you and the seller may be blocked |
Of course, if your account was blocked without any way to get it back, then you will not restore it. You will have to register a new account. But keep in mind that if you go to the site under exactly the same IP that your old account was blocked by, then you will also not be able to enter your " Personal Area».
Reasons why the user cannot enter the "Personal Account" on "Aliexpress" from the phone
Problems logging into your account on " Aliexpress"Can also be used when working on a mobile phone. Possible reasons:
- The site is undergoing preventive maintenance
- Malfunctions of the mobile application
- Problems with the mobile Internet
- Login and password entered incorrectly
I can not enter my profile on Aliexpress in Russian, because I forgot my password
Almost all Russian-speaking users prefer the site version " Aliexpress»In Russian, because, among other things, in this case all prices for goods are indicated in rubles. But what if you've forgotten your password and can't log into your account? In this case, you should:
- Go on the website " Aliexpress", click on " To come in»
Why I can’t enter My Account on Aliexpress, although I enter the correct password What to do if I cannot log into My Account on my page, My orders, profile
- In the new window, click on the item " Forgot your password?»And then follow the instructions of the system
Why I can’t enter My Account on Aliexpress, although I enter the correct password What to do if I cannot log into My Account on my page, My orders, profile
Video: If Aliexpress has blocked your account, what to do?
A personal account gives users of the Aliexpress website a lot of opportunities for comfortable shopping and tracking goods. All information regarding your activity on the site will be concentrated in your personal account. Here you can find information regarding your orders and chat with sellers. Now let's take a closer look at how to enter the office and what functionality it has.
Acquaintance with your personal account on Aliexpress
All users with an account at Aliexpress have their own personal account. In order to log into it, after entering your credentials, you need to click in the upper right corner "My Aliexpress".
In your personal account you can
- The first will be reflected your orders in the item called "My Orders";
- Then comes the "Message Center", which contains correspondence with sellers;
- After that there is an item reflecting your favorite sellers and priority products, which you can add to the list for further detailed study. By using this function, you increase your ability to purchase goods at reduced prices, since sellers themselves often look through user lists and can offer good discounts for the goods in them;
- The next item will be "My coupons". Here's a look at the details of all discount coupons you have. Some of them will be valid for all goods, and others for the products of a certain seller;
- In the top menu you will find the item "Basket". Here are all the products you have selected awaiting further ordering;
- The "Help" item located at the top makes it possible to contact the support service in order to quickly resolve them in case of problems.
Problems entering your personal account
It happens that when you try to log into Aliexpress, it does not open your personal account. This may be due to the following reasons:
- Site malfunctions. In this case, it remains only to try to log in later;
- Carrying out technical work, including updates. In this situation, you need to wait for their completion and try to enter again;
- The browser you installed is running slowly. First of all, you need to clear the cache and cookies, and for Opera you can try turning on the "Turbo" mode. If this does not help, you can try to log in from different browsers;
- Your antivirus may also prevent you from entering. To resolve this situation, you need to add the site to the trusted list;
- Also, do not exclude the possibility that you simply enter the password incorrectly. If you can't remember your password, just change it.
So, if your personal account does not open, try to apply all of the above.
